Returns & Refunds Policy
30-Day Return Requests
You may request a return within 30 days after delivery by emailing service@cenpalo.com. Include your order number, the item concerned, and the reason for your request.
Change-of-Mind Returns
For voluntary change-of-mind returns, items must be unused, unwashed, undamaged, complete, and in their original condition, with original packaging and supplied parts.
You may carefully unpack an item to inspect its appearance, dimensions, and contents. Avoid food use, washing, or other handling that could mark or alter it if you may wish to return it.
For sets or covered pieces, include all supplied components. These conditions do not restrict mandatory rights concerning defective or misdescribed goods.
Return Instructions
Contact us before sending an item back. We will provide the applicable return address and packing instructions.
Our published business address is not an authorized return address unless we specifically confirm it for your return.
Use secure protective packaging suitable for fragile ceramics. Keep your shipping receipt and tracking details.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns.
If an item is defective, damaged on arrival, incomplete, or incorrect, we will arrange an appropriate resolution and cover necessary return shipping where a return is required.
Original delivery charges are not refunded for voluntary change-of-mind returns unless required by applicable law.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and photos of the item, affected area, supplied parts, and packaging where safe.
Do not use chipped or cracked pieces, handle sharp fragments, or attempt repairs. Contact us before returning broken items.
Discovering a defect during normal use does not automatically remove applicable remedies.
Refunds
After an approved return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method.
The time for funds to appear depends on your bank or payment provider. Contact us with your order number if you need help tracing an expected refund.
Consumer Rights
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Contact
Tianjin Fanxinghui Network Technology Co., Ltd.
Room 271, No. 8 Shiji Middle Road, Douzhangzhuang Town, Wuqing District, Tianjin, China
Email: service@cenpalo.com