Contact Us
Tianjin Fanxinghui Network Technology Co., Ltd.
For Cenpalo product questions and order support, contact us using the details below.
Email: service@cenpalo.com
Business address: Room 271, No. 8 Shiji Middle Road, Douzhangzhuang Town, Wuqing District, Tianjin, China
How Can We Help?
Product Questions
Send the product name or link and explain what you need to know about dimensions, capacity, materials, quantity included, intended use, or care.
Contact us before purchasing if the listing does not confirm food-contact suitability, hot-liquid use, or appliance compatibility.
Order and Delivery Support
Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.
Changes and Cancellations
Email us promptly if you need to correct an address, change an item, or cancel an order. We will check whether the request can be accommodated based on the processing status.
A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.
Damaged or Incorrect Items
Send your order number and photos of the item, affected area, and packaging where safe. For missing parts or a quantity issue, include a photo of the contents received.
Do not use chipped or cracked pieces, handle sharp fragments, or attempt repairs. Contact us before returning broken items.
Returns
Review our Returns & Refunds Policy and contact us before sending an item back.
Do not send returns to the business address above unless our support team specifically instructs you to do so.
Customer Support
Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.
Please do not email passwords, full payment card numbers, or payment security codes.